RoboCab CareRoboCab Care help and contact
Answers to common questions about RoboCab Care rider cards, rescue prices and arrival windows, plus how to reach a person at RoboCab Care.
Contact
Email lucky@maditech.group; the email reaches a person. To book, use the request form on the main site. We reply by email; we do not call or text.
Frequently asked questions
What is a rider card?
A yellow card with a QR code that you put inside each cab. A rider who finds a mess scans it and reports the problem in three taps. The report reaches RoboCab Care, and we tell you what was reported.
Are rider cards really free?
Yes, for every cab you own, on every plan, including if you never book a rescue. You make them on the rider cards page and print them yourself.
What does a rescue cost?
Quick rescue $59, Spill rescue $89, Sick-seat rescue $149, with travel within 10 road miles included for confirmed requests. The Ready plan is $109 a month per cab with 2 rescues included; Always Ready is $279 a month per cab with 6 included.
How fast do you get to the car?
If an operator is available, we confirm an arrival window before anything is booked. We do not promise a response time we cannot keep.
What if the mess is bigger than one seat?
Soaked foam, several seats, smoke or mold are quoted from the rider's report and your photos before anyone goes out, so you know the price first.
Will I be charged before I agree?
No. Every request is confirmed for availability in your area before any charge, and nothing is booked or charged until you agree in writing.